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Lumen One Technical Requirements

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What Are the Technical Requirements?

This course uses a set of digital course materials instead of a traditional textbook.

You can access all readings, videos, quizzes and other activities designed to help you remember what you learn right inside of your school’s Learning Management System (Canvas, Blackboard, or  D2L/Brightspace) – you do not need to purchase an additional physical textbook. For this class, you will need a stable Internet connection, the right browser version, and information on where to get help.

Desktop Browser Support

Lumen One is supported on the most recent versions of the following desktop browsers:

  • Google Chrome (Note: Chrome incognito mode is not recommended)
  • Safari 
  • Mozilla Firefox
  • Microsoft Edge

Mobile Browser Support

The following mobile browsers are supported on common iOS and Android devices:

  • Android
    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
  • iOS
    • Safari
    • Google Chrome
    • Mozilla Firefox

Top Tips:

  • If you experience any issues on a supported browser, please make sure you are on the latest browser version. You can check at: http://www.whatsmybrowser.org/ 
  • Set your browser setting to allow cookies
  • We recommend accessing your Lumen course by signing in directly to your campus LMS portal; Lumen courses are not supported when accessing via LMS apps.
  • If you discover issues on any of the supported browsers or devices listed above, please report them to us at support@lumenlearning.com so that we can investigate and continue to improve the Lumen One experience.

Support

Since Lumen One is integrated into your learning management system, your professor or local IT support team is your best first step for technical support to ensure the issues you might be experiencing are not related to course design or learning management system errors. 

We suggest you open up a line of communication by contacting your instructor and/or your campus support for assistance and provide:

  • a screenshot of your browser showing the error message or what happened on the screen when you encountered the issue
  • a description of the issue
  • the time you encountered it
  • the details about your browser that you can find here: http://www.whatsmybrowser.org/

If you continue to experience issues, you can contact the Lumen Support team by navigating to support.lumenlearning.com and clicking on “Submit a request” in the upper right corner.

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