When accessing Lumen OHM, you might receive the following error:
"No Authorized session exists. This is most likely caused by your browser blocking third-party cookies. Please adjust your browser settings and try again"
This error is caused by new browser defaults that block third party cookies.
To confirm this is an issue with your computer, please try a different browser or device. You will also want to be sure that both your device or browser are up to date.
The following instructions are browser-specific for enabling cookies to allow your browser to access Lumen OHM:
Google Chrome
- You will need to adjust your settings to "Allow Cookies."
- https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox
Safari: With Safari open, click Safari at the top left, and click preferences. Navigate to Privacy and uncheck "Prevent cross-site tracking."
iPad or iPhone: Navigate to Settings and scroll down to Safari. Click the slider to disable so that cross site tracking is no longer prevented.
