When accessing Lumen Waymaker Study plans, your study plan might not load or present as a blank screen. We have also seen student reports of the study plan not updating following the completion of progress activities such as the show what you know or the self-checks.
This error is caused by new browser defaults that block third party cookies. These settings are required as they are what allow our platform to communicate with your LMS.
To confirm this is an issue with your computer, please try a different browser or device and check the browser settings noted below. You will also want to be sure that both your device or browser are up to date.
The following instructions are browser-specific for enabling cookies to allow your browser to access and interact with our Waymaker courseware.
Google Chrome: You will need to adjust your settings to "Allow Cookies."
Firefox: Allow Cookies and Tracking
If you need assistance on clearing your cache and cookies, please refer to the following article, https://support.lumenlearning.com/hc/en-us/articles/115007877528-Technical-Requirements
- Click on the More actions button on the toolbar, and select Settings.
- Search for View advanced settings and click on it.
- Under Cookies section, select Don't block cookies (default).
- Restart Edge.
Safari: With Safari open, click Safari at the top left, and click preferences. Navigate to Privacy and uncheck "Prevent cross-site tracking."
iPad or iPhone: Navigate to Settings and scroll down to Safari. Click the slider to disable so that cross site tracking is no longer prevented.