How to Generate a HAR file

Chrome:

1. Right click on screen>select Inspect
2. Select Network (recording should be on by default)
3. Complete task you are looking to record on file
4. Once complete, select Export HAR (down arrow over line)
5. Save file and send to Support

Edge:

1. Click the three dots (⋯) in the upper-right corner → More tools → Developer tools
2. At the top of Developer Tools, click the Network tab
3. Click the Clear button
4. Verify that the Record button (red circle) is active
5. Check the box labeled: Preserve log
6. Repeat the exact steps that cause the problem
7. In the Network tab: Click the Export HAR button. Depending on your Edge version, it may appear as: A down arrow, An Export HAR button, A Save icon
8. Send to Support

Firefox:

1. Click the Application menu (☰) in the upper-right corner, then select More tools > Web Developer Tools
2. In the Developer Tools panel, click the Network tab
3. Click the trash can icon or the Clear button to remove any previously captured network requests
4. Click the gear (Settings) icon in the Network Monitor>Enable Persist Logs
5. Perform the exact steps that cause the problem
6. Right-click anywhere within the list of network requests>Select Save All As HAR.
7. Send to Support

Safari:

1. Select Develop in the Safari menu bar
2. Click Develop > Show Web Inspector
3. In the Web Inspector, click the Network tab
4. Click the Clear Network Items button
5. Perform the exact steps that produce the issue
6. In the Network tab, click the Export button OR right click in the network option to Export HAR, Save HAR
7. Save file and send to Support