Technical Support Troubleshooting

This article addresses the technical requirements for Lumen Courseware, initial troubleshooting and how to get help.

Cache and Cookies

• If you experience any issues on a supported browser, please make sure you are on the latest browser version. You can check at: http://www.whatsmybrowser.org/
• Set your browser setting to allow cookies
  • Manage cookies in Chrome
  • Manage cookies in Firefox
  • Manage cookies in Safari
• Clear your cache and cookies
  • Clear cache and cookies in Chrome
  • Clear cache and cookies in Firefox
  • Clear cache and cookies in Safari
    
    
• We recommend accessing your Lumen course by signing in directly to your campus LMS portal; Lumen courses are not supported when accessing via LMS apps.
• If you discover issues on any of the supported browsers or devices listed above, please report them to us by submitting a ticket so that we can investigate and continue to improve the Lumen One experience.

Try a Different Browser

If managing Cache and Cookies does not resolve your issue, please try a different browser. 

Desktop Browser Support

Lumen is supported on the most recent versions of the following desktop browsers:

• Google Chrome (Note: Chrome incognito mode is not recommended)
• Safari
• Mozilla Firefox
• Microsoft Edge

Mobile Browser Support

The following mobile browsers are supported on common iOS and Android devices:

• • Android
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • iOS
    • Safari
    • Google Chrome
    • Mozilla Firefox

How Do I Get Additional Help?

If managing your Cache and Cookies, as well as trying a different browser does not work, you can contact the Lumen Support team by submitting a support request.

• a screenshot of your browser showing the error message or what happened on the screen when you encountered the issue
• a description of the issue
• the time you encountered it
• the details about your browser that you can find here: http://www.whatsmybrowser.org/

We're happy to help!