Payments & Access Codes
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      1. Lumen Learning Knowledge Base
      2. Student Resources
      3. Payments & Access Codes

      Lumen One For Students: Access Code Cannot Be Redeemed Message

      If you are getting a message that your access cannot be redeemed, here are instructions on what to do to access your course.

      Check your access code entry. If you are having issues redeeming the Lumen One access code purchased in your bookstore, please check that the access code has been entered correctly.

      If you are still unable to redeem your access code, please submit a support request with the following details:

        • Your full name and school email address
        • The name of your school
        • The access code your are trying to redeem
        • The error message you see when trying to redeem the code. Screenshots are very helpful.
      For more information on how to redeem a Lumen One access code, please see Lumen One For Students: How to Redeem an Access Code.