Articles in this section

Support Channels & Availability

  • Updated
Follow

Lumen’s standard channels for delivering and requesting support include:

 

Online Support Site & Knowledge Base

Lumen’s online customer support site provides a self-help knowledge base and customer support ticketing system. The knowledge base is publicly available. Customers may use the ticketing system to request help with any issues, including LTI integration, course delivery, technical support, OER materials, and open licensing.

 

lumenlearning.com Support Page

This one-stop web page on Lumen’s public website directs site visitors to a variety of training and support resources.

 

Support Line

To reach a Support team member for assistance, please send details of your concern(s) in an email to us at: support@lumenlearning.com

  • Available: 9-5pm, M-F 

Related articles