Are you getting a blank screen) or there is no tracking of your progress? Here's an FAQ.
When accessing Lumen Waymaker Study plans, your study plan might not load or present as a blank screen. We have also seen student reports of the study plan not updating following the completion of progress activities such as the show what you know or the self-checks.
Do you need to clear your cache and cookies?
- Refer to the following article on technical requirement for more information on clearing your cache and cookies.
Is it your browser?
- This error is caused by new browser defaults that block third party cookies. These settings are required as they are what allow our platform to communicate with your LMS.
- To confirm this is an issue with your computer, please try a different browser or device and check the browser settings noted below.
- Be sure that both your device or browser are up to date.
How do I confirm my browser setting?
The following instructions are browser-specific for enabling cookies to allow your browser to access and interact with our Waymaker courseware.
Google Chrome: Allow Cookies
- You will need to adjust your settings to "Allow Cookies." You can find instructions on this page to allow cookies.
Firefox: Allow Cookies and Tracking
- You will need to adjust your settings to "Allow Cookies and Tracking." You can find instructions on this page to allow cookies.
Microsoft Edge:
- Click on the More actions button on the toolbar, and select Settings.
- Search for View advanced settings and click on it.
- Under Cookies section, select Don't block cookies (default).
- Restart Edge.
Safari: With Safari open, click Safari at the top left, and click preferences. Navigate to Privacy and uncheck "Prevent cross-site tracking." 
iPad or iPhone: Navigate to Settings and scroll down to Safari. Click the slider to disable so that cross site tracking is no longer prevented.