Are you getting a blank screen) or there is no tracking of your progress? Here's an FAQ.
When accessing Lumen Waymaker Study plans, your study plan might not load or present as a blank screen. We have also seen student reports of the study plan not updating following the completion of progress activities such as the show what you know or the self-checks.
Do you need to clear your cache and cookies?
- Use a search engine (like Google or Bing) to find out how to clear your cache and cookies with your browser. There are many videos to walk you through this process.
Is it your browser?
- This error is caused by new browser defaults that block third party cookies. These settings are required as they are what allow our platform to communicate with your LMS.
- To confirm this is an issue with your computer, please try a different browser or device and check the browser settings noted below.
- Be sure that both your device or browser are up to date.
How do I confirm my browser setting?
The following instructions are browser-specific for enabling cookies to allow your browser to access and interact with our Waymaker courseware.
Google Chrome: Allow Cookies
- You will need to adjust your settings to "Allow Cookies." You can find instructions on this page to allow cookies.
Firefox: Allow Cookies and Tracking
- You will need to adjust your settings to "Allow Cookies and Tracking." You can find instructions on this page to allow cookies.
Microsoft Edge:
- Click on the More actions button on the toolbar, and select Settings.
- Search for View advanced settings and click on it.
- Under Cookies section, select Don't block cookies (default).
- Restart Edge.
Safari: With Safari open, click Safari at the top left, and click preferences. Navigate to Privacy and uncheck "Prevent cross-site tracking." 
iPad or iPhone: Navigate to Settings and scroll down to Safari. Click the slider to disable so that cross site tracking is no longer prevented.
Still need help? Submit a support request.