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Lumen For Students: Technical Requirements

This article addresses the technical requirements for Lumen Courseware and how to get help.

What Are the Technical Requirements?

This course uses a set of digital course materials instead of a traditional textbook.

You can access all readings, videos, quizzes and other activities designed to help you remember what you learn right inside of your school’s Learning Management System (Canvas, Blackboard,Moodle or  D2L/Brightspace) – you do not need to purchase an additional physical textbook. For this class, you will need a stable Internet connection, the right browser version, and information on where to get help.

Desktop Browser Support

Lumen One is supported on the most recent versions of the following desktop browsers:

  • Google Chrome (Note: Chrome incognito mode is not recommended)
  • Safari 
  • Mozilla Firefox
  • Microsoft Edge

Mobile Browser Support

The following mobile browsers are supported on common iOS and Android devices:

  • Android
    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
  • iOS
    • Safari
    • Google Chrome
    • Mozilla Firefox

Browser and Cookies

  • If you experience any issues on a supported browser, please make sure you are on the latest browser version. You can check at: http://www.whatsmybrowser.org/  

    The following instructions are browser-specific for enabling cookies to allow your browser to access and interact with our courseware.


    Step 1: Allow Cookies and Cross-site tracking

     

    Google Chrome: Allow Cookies

    Firefox: Allow Cookies and Tracking

    Microsoft Edge:

    1. Click on the More actions button on the toolbar, and select Settings.
    2. Search for View advanced settings and click on it.
    3. Under Cookies section, select Don't block cookies (default).
    4. Restart Edge.

    Safari: With Safari open, click Safari at the top left, and click preferences. Navigate to Privacy and uncheck "Prevent cross-site tracking."
    ​

    iPad or iPhone: Navigate to Settings and scroll down to Safari. Click the slider to disable so that cross site tracking is no longer prevented.

     

    Step 2: Clear your cache and cookies


    Step 3: Try a different browser or device

  • We recommend accessing your Lumen course by signing in directly to your campus LMS portal; Lumen courses are not supported when accessing via LMS apps.
  • If you discover issues on any of the supported browsers or devices listed above, please report them to us by submitting a ticket so that we can investigate and continue to improve the Lumen One experience.

How Do I Get Help?

Since Lumen is integrated into your learning management system, your professor or local IT support team is your best first step for technical support to ensure the issues you might be experiencing are not related to course design or learning management system errors. Check with your distance learning support if need help with your learning management system. 

We also suggest you open up a line of communication by contacting your instructor and/or your campus support for assistance and provide:

  • a screenshot of your browser showing the error message or what happened on the screen when you encountered the issue
  • a description of the issue
  • the time you encountered it
  • the details about your browser that you can find here: http://www.whatsmybrowser.org/

If you continue to experience issues, you can contact the Lumen Support team by submitting a support request.