Using Waymaker's messaging tools helps inform you about which students are struggling and sends routine messages on your behalf.
Important Note: You must configure the Messaging Tools for every section.
For example, if you are teaching three sections using Waymaker, you will need to set up the meesaging tools three times. Here are instructions to help save you time.
Overview and Setup
Our research shows that students feel more engaged when instructors use the messaging tools.
- Waymaker's messaging tools help faculty provide feedback and encouragement to students quickly.
- To use messaging tools, you must configure them for each course section.
- Automated messages are sent by Waymaker on behalf of the instructor to coach students about study skills and/or encouragement.
- Notifications are sent to instructors when students are trying but struggling.
- Instructors may opt to send recommended messages to offer help.
Accessing & Configuring the Messaging Tools
You can set up and customize Waymaker’s messaging tools from the Waymaker Engagement Center.
- If the the module link in your course is titled "Waymaker Faculty Tools," please connect with your Lumen representative or submit a ticket. We need to get you an updated Waymaker course.
- Once the Waymaker package is imported into your LMS, go to the “Waymaker Engagement Center” module inside your course.
- Click on the “Waymaker Engagement Center” link.
- Once inside the Engagement Center you can configure the messaging by selecting your name from the Messaging Assistant Setup.
- Select your name and then Save. You will see the Required Setup Complete screen confirming that messaging is on. If you want to preview or change any of the optional settings, click the Edit button for the desired area.
Once students are active in your course, the Waymaker Engagement Center provides data on students’ quiz histories and how to reach out to struggling students.
Students will now receive automated Nice Work and Study Tip messages from the messaging instructor.
You can see a log of messages that were sent by the system on behalf of the instructor by visiting the Engagement Center "View all messages" link.
Time Sensitive interventions will be visible after students enroll and begin working through Study Plans.
How do I change my message settings?
If you want to change your messaging settings at any time, select Settings.
See screenshot below:
